Author Archives: Ron Shoop

Will Patient Portals of the Future Be Patient or Provider Centric?

Though the patient portal market has grown significantly in the past year, it is still in its infancy stage and is evolving every day. As the market continues to mature, however, there is a growing debate as to whether patient portal adoption will be driven more by patient or provider demand. Let’s take a look at what is driving the demand for each, as well as where the market might be headed. A Brief History of Patient Portals …

Read More


Why Does Your Medical Practice Need Electronic Patient Intake Forms?

Electronic intake forms deliver high ROI for healthcare organizations, yet many patient portal companies don’t offer this valuable feature. This is a shame considering that as practices and hospitals migrate from paper forms to e-forms, they are looking for ways to automate and store patient records electronically and move them into their EMRs. The benefits of utilizing intake forms within a patient portal include: Improved productivity. Staff members spend less time processing completed forms, as patients are able …

Read More


Patient Portal and Online Bill Pay

Online bill pay is one the most popular reasons for healthcare practices and hospitals to adopt patient portals. The benefits are clear as realizing a strong return-on-investment is easy. Bridge is the best patient portal solution for your online medical bill pay needs. Just One-Click from your patient’s portal home page External website forms Our external online bill pay form is a secure form that is installed on your website which enables patients to pay their bill online …

Read More


The Convenience of Patient Healthcare Portal Prescription Refill Requests

Improving processes within a healthcare organization is a top priority for most practice managers and hospital administrators these days. With patients calling in to schedule appointments, request prescription refills, and find out test results, office staff members have a lot on their plate. Attending to refill requests alone can occupy hours of time each week. It’s a process that requires the full and immediate attention of staff members, as they must stop whatever work they are doing in …

Read More


Is Your Healthcare Organization Ready to Use eConsultations?

With goods and services increasingly moving online, healthcare organizations are beginning to adopt supporting technologies to help improve patient experiences and treatment outcomes. Telehealth, telemedicine and patient portal technologies are two of the solutions that are getting more use among healthcare providers – and they have opened up the door to eConsultations. While a patient portal is the bridge between physicians and patients, an eConsultation is the vehicle that transports individuals across. eConsultation features allows practices to generate …

Read More


Automated Appointment Requests Will Save Your Healthcare Practice Time

How many times per week does your office receive appointment requests from patients? Although some physicians and hospital administrators may have an idea, most don’t know the answer to this question. Estimates range from 30 to 50 for small practices to more than 500 for large hospitals. Regardless of what the actual number is, it amounts to dozens of hours that employees are spending on the phone every month. In fact, scheduling an appointment over the phone can …

Read More


Want Patient Engagement? Provide Access to Patients’ Health Histories Online

The Health Insurance Privacy and Portability Act (HIPPA) stipulates that patients must be permitted to review and amend their medical records. As online patient portals and other information technologies makes medical records more accessible to patients, it is going to become more commonplace for patients to review their records routinely. Allowing patients easy electronic access to their own health information is a critical step in engaging individuals in their own health. The benefits that stem from providing this …

Read More


3 Must-Have Features in Patient Portals for Healthcare

If there’s one thing I’ve learned from speaking to countless physicians, office managers and IT administrators about patient portals for healthcare it’s that there isn’t any consensus about the patient portal features and functionality that they all want. This makes sense, seeing as it would be difficult to find two hospitals, clinics or practices that use the same EMR and workflow processes. Still, despite the fact that different healthcare organizations have different EHR integration needs, there are some …

Read More


Want More Loyal Patients? Engage Them Electronically

A recent study by Aeffect and 88 Brand Partners showed that patients who use electronic medical records (EMR) are substantially more satisfied with their physicians overall. They also tend to be more satisfied when it comes to different areas of their care. Across the board, satisfaction rates across all 8 categories were between 9 and 11 basis points higher for those practices that engaged their patients electronically. The patient engagement rate for those practices surveyed also showed that …

Read More


Finding Value in the Patient Portal

Many physicians are still unsure about the value of a patient portal and how implementing one can lead to better care. I was recently asked the following questions in a group forum discussion about patient portals. My responses are based on personal experience, as well as feedback from clients and colleagues within the healthcare industry. What is the value to a provider of having a patient portal? The value comes from the automation of every day processes such as: …

Read More


  • Connect With Us

  • Contact Us


  • Newsletter

    Get promotions and current business tips. Sign up for our newsletter today.