The Convenience of Patient Portal Prescription Refill Requests

Improving processes within a healthcare organization is a top priority for most practice managers and hospital administrators these days. With patients calling in to schedule appointments, request prescription refills, and find out test results, office staff members have a lot on their plate. Attending to refill requests alone can occupy hours of time each week. It’s a process that requires the full and immediate attention of staff members, as they must stop whatever work they are doing in …

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Tech Savvy Patients Want Options: Is Your Healthcare Practice Ready?

Over the course of the coming year, and especially in the next six months, millions of Americans between the ages of 19 and 34 will be purchasing health insurance and joining the ranks of the newly insured. This is big news for healthcare practices, as it means that many new patients will be entering the market and searching for doctors. A great majority of these new entrants happen to be very tech savvy, and they expect you to …

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Google Takes New Stab At Healthcare: Has the Giant Gone Mad?

Just when we thought Google was taking a step back from healthcare, after its unsuccessful foray into personal health records with “Google Health” was all but bust, the Internet giant pulled a ‘Gotcha!’ and declared it’s back. In a press release on September 18, Google announced Calico, a new health company whose main focus will be combating aging and related disease. Not satisfied with running the show online, it seems, Google now wants to play God and extend …

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Is Your Healthcare Organization Ready to Use eConsultations?

With goods and services increasingly moving online, healthcare organizations are beginning to adopt supporting technologies to help improve patient experiences and treatment outcomes. Telehealth, telemedicine and patient portal technologies are two of the solutions that are getting more use among healthcare providers – and they have opened up the door to eConsultations. While a patient portal is the bridge between physicians and patients, an eConsultation is the vehicle that transports individuals across. eConsultation features allows practices to generate …

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Automated Appointment Requests Will Save Your Healthcare Practice Time

How many times per week does your office receive appointment requests from patients? Although some physicians and hospital administrators may have an idea, most don’t know the answer to this question. Estimates range from 30 to 50 for small practices to more than 500 for large hospitals. Regardless of what the actual number is, it amounts to dozens of hours that employees are spending on the phone every month. In fact, scheduling an appointment over the phone can …

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Want Patient Engagement? Provide Access to Patients’ Health Histories Online

The Health Insurance Privacy and Portability Act (HIPPA) stipulates that patients must be permitted to review and amend their medical records. As online patient portals and other information technologies makes medical records more accessible to patients, it is going to become more commonplace for patients to review their records routinely. Allowing patients easy electronic access to their own health information is a critical step in engaging individuals in their own health. The benefits that stem from providing this …

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3 Must-Have Patient Portal Features for Docs

If there’s one thing I’ve learned from speaking to countless physicians, office managers and IT administrators about patient portals it’s that there isn’t any consensus about the patient portal features and functionality that they all want. This makes sense, seeing as it would be difficult to find two hospitals, clinics or practices that use the same EMR and workflow processes. Still, despite the fact that different healthcare organizations have different needs, there are some patient portal features that …

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How Will Healthcare Reform Affect Your Patients and Your Practice?

The healthcare sector is constantly evolving, making it difficult for patients and medical providers to keep up with current policy. Hospitals, for example, are transforming from sole entities into large regional organizations that will ultimately deliver better service to their patients. Meanwhile, patients are being urged to take a more active role in their health. Due to the fact that the changes occurring in healthcare are affecting people all along the care chain, it is imperative that all parties …

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4 Low-Cost Ways to Attract New Patients and Grow Your Medical Practice

Fluctuations in the economy, changing health insurance models, and cuts in healthcare funding have all affected how often people choose to seek out elective and non-urgent medical care. In fact, in recent years demand for this type of care has decreased, resulting in significant losses for physician practices. Now that the Affordable Care Act has expanded medical coverage to previously uninsured populations, however, things might be starting to look up. The newly insured, after all, are a new …

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Want More Loyal Patients? Engage Them Electronically

A recent study by Aeffect and 88 Brand Partners showed that patients who use electronic medical records (EMR) are substantially more satisfied with their physicians overall. They also tend to be more satisfied when it comes to different areas of their care. Across the board, satisfaction rates across all 8 categories were between 9 and 11 basis points higher for those practices that engaged their patients electronically. The patient engagement rate for those practices surveyed also showed that …

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