Want Patient Engagement? Provide Access to Patients’ Health Histories Online

The Health Insurance Privacy and Portability Act (HIPPA) stipulates that patients must be permitted to review and amend their medical records. As online patient portals and other information technologies makes medical records more accessible to patients, it is going to become more commonplace for patients to review their records routinely. Allowing patients easy electronic access to their own health information is a critical step in engaging individuals in their own health. The benefits that stem from providing this …

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3 Must-Have Patient Portal Features for Docs

If there’s one thing I’ve learned from speaking to countless physicians, office managers and IT administrators about patient portals it’s that there isn’t any consensus about the patient portal features and functionality that they all want. This makes sense, seeing as it would be difficult to find two hospitals, clinics or practices that use the same EMR and workflow processes. Still, despite the fact that different healthcare organizations have different needs, there are some patient portal features that …

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How Will Healthcare Reform Affect Your Patients and Your Practice?

The healthcare sector is constantly evolving, making it difficult for patients and medical providers to keep up with current policy. Hospitals, for example, are transforming from sole entities into large regional organizations that will ultimately deliver better service to their patients. Meanwhile, patients are being urged to take a more active role in their health. Due to the fact that the changes occurring in healthcare are affecting people all along the care chain, it is imperative that all parties …

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4 Low-Cost Ways to Attract New Patients and Grow Your Medical Practice

Fluctuations in the economy, changing health insurance models, and cuts in healthcare funding have all affected how often people choose to seek out elective and non-urgent medical care. In fact, in recent years demand for this type of care has decreased, resulting in significant losses for physician practices. Now that the Affordable Care Act has expanded medical coverage to previously uninsured populations, however, things might be starting to look up. The newly insured, after all, are a new …

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Want More Loyal Patients? Engage Them Electronically

A recent study by Aeffect and 88 Brand Partners showed that patients who use electronic medical records (EMR) are substantially more satisfied with their physicians overall. They also tend to be more satisfied when it comes to different areas of their care. Across the board, satisfaction rates across all 8 categories were between 9 and 11 basis points higher for those practices that engaged their patients electronically. The patient engagement rate for those practices surveyed also showed that …

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Press Release: Medical Web Experts’ Leading Patient Portal Solution Launches New Brand and Website

SAN DIEGO, Aug. 12, 2013 /PRNewswire/ — Medical Web Experts, a leading provider of web solutions for the healthcare industry, is announcing the launch of the Bridge Patient Portal brand and website (http://www.bridgepatientportal.com/). Originally known as the Medical Web Experts Enterprise Patient Portal, the new brand and website is a result of significant growth in the software solution and is aimed at providing new and existing customers with a dedicated website for the software.                 …

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Finding Value in the Patient Portal

Many physicians are still unsure about the value of a patient portal and how implementing one can lead to better care. I was recently asked the following questions in a group forum discussion about patient portals. My responses are based on personal experience, as well as feedback from clients and colleagues within the healthcare industry. What is the value to a provider of having a patient portal? The value comes from the automation of every day processes such as: …

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The Key to Healthcare Interoperability Is Open Platforms

Interoperability has become a hot topic in the world of health IT – yet due to its inherent complexity, it remains the biggest hurdle to efficient and effective use of communication across a broad spectrum of systems and solutions. Whether healthcare organizations are using EMRs, telemedicine, patient portals, mHealth or EMPIs, it is necessary for there to be a “common denominator” between those systems in order to achieve interconnectivity. The common denominator is an open architecture platform by …

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Three Ways to Encourage Repeat Business to Your Medical Practice

With healthcare organizations competing online for the attention of potential patients, it can be easy for physician practices to get caught up in the chase and forget about the people that they’ve already worked hard to attract. This occurs despite the fact that attracting a new patient costs five times more than it does to keep an old one, an expense that many practices can’t afford now that rising healthcare costs are keeping patients from going to the …

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Avoid The ROI Trap With Your Patient Engagement Initiative

The focus on return on investment (ROI) has become more important than ever these days in the current healthcare market, particularly when it comes to implementing new IT-based solutions. Seeing as many healthcare providers have been affected by unfulfilled promises with their current (or former) EMR, it is extremely important to approach patient engagement carefully while not obsessing with or getting caught in the ROI trap. The ROI Paradox Let’s face it, if you are investing time and …

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