web solutions by the experts that know medical

 

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How Personalized Google Results are Changing the Face of SEO Rankings

People often think of search engine rankings as something universal, seen the same by any person who enters a given search term into Google from any place.  Internet marketing experts Googleknow that Google’s algorithm incorporates a number of personalized factors into its rankings – factors that change the way you see results from different locations, different computers, and even with different friends.

In each search query, Google utilizes:

  • Local search results.  Google brings up results specific to your area.  Searching a term like “chiropractor” or “dermatologist” will bring up a list of sites for businesses located in your area.  These local results are so important that many SEO agencies have set up proxy servers in other cities to check local rankings.
  • Your search history.  Google also incorporates results from terms you’ve already searched and links you’ve already clicked on in order to deliver what they call “personalized results.”
  • Your Google+ network.  If you’re using Google+, what your friends have searched and recommended has a huge impact on the results returned.
  • A number of other factors.

So how is this changing how we interpret Google rankings in light of marketing for doctors?  We need to take into account the fact that each person who may potentially search a keyword that we’re targeting will have their results strongly influenced by a number of factors totally out of a marketing agency’s control.  Each of our client’s potential clients is seeing the search results differently – and while it’s true that there’s no way to change this, we can keep it in mind while writing reports and analyzing the results.

Many argue that this means that search engine rankings reports have considerably less meaning and usefulness for doctor marketing now that we’re not all seeing rankings equally.  Instead of seeing rankings reports as the absolute way of measuring success, we can use analytics to look deeper into which search terms are influencing traffic to the pages.  This can tell us more about who’s landing on the page and how we can optimize it to improve traffic.  It’s a simple reminder that the goal of internet marketing is to get more leads – not necessarily just number-one Google rankings.

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What type of CMS is best for your medical practice?

There are some important things to consider when deciding whether you need a CMS behind your website.

A CMS (Content Management System) does not make bad content good. In other words, your content will be easier to publish and manage with a CMS, but it will only be as good as the people who produce it. There are some downsides to using a CMS such as limited ability to customize the design. For clients where a CMS is a project requirement and design customization is equally important, Medical Web Experts typically proposes a “Hybrid-CMS Site”.

What is a Hybrid CMS Site?

A Hybrid CMS Site is a site that utilizes a CMS for some content, and hard-coded web pages for other.  The Medical Web Experts site (www.medicalwebexperts.com) is an example of that, so is EliteHealth (www.elitehealth.com). Both of these sites have some elements which are hard-coded, such as the home page, about us page and main pages and other elements, such as the news, blog and article sections utilizing a back-end CMS. The concept of the Hybrid CMS is to put frequently changing content, such as news in a CMS so that it can be updated easier and relatively static content such as that found on a home page or the about us page in hard-coded pages.

Medical Web Experts’ approach to CMS sites

Medical Web Experts’ innovative, search engine-friendly website design and content management systems are tailored specifically to your practice. Our vast experience and adoption of best practices help us deliver results on every project. Through features such as blogging, patient education media, case studies and viral social bookmarking, MWE’s is confident it can greatly increase the popularity and exposure or your practice’s site.

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Advantages of using a CMS in a Medical Practice

A Content Management System (CMS) is a back office platform that exists behind your website and enables your practice to store, revise, and enrich all of its documentation and media content without the need of any special IT or programming knowledge such as HTML or JavaScript. Using a CMS platform like WordPress or Joomla as a central repository, your site’s content is stored in a database where it is retrieved in many different ways for your website visitors.

Since the CMS manages all your content…

  • Non-technical members of your organization can manage, edit, and publish content to your website.
  • Integration with your email system will allow you to capture, store, and manage existing and perspective patients.
  • No need to contact your web hosting company to update a picture or fix a grammatical error on your website.
  • Accessible anywhere, anytime, via a web browser. No need for software such as Dreamweaver or FrontPage.

The purpose and result is to manage the organization of a practice’s website content, with all its diversity of format and location. Since design and content are separated in a CMS-based system you can make changes without fear of affecting the design or programming. CMS websites for doctors, this can be the most cost-effective way to maintain an up-to-date profile on the web.

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Medical Marketing Blog Provides Tips and Strategies in Post-Healthcare Reform Era

August 26, 2011 (San Diego, CA) – Physician practice marketing firm Medical Web Experts is announcing the recent launch of their new blog, http://www.medicalwebexperts.com/blog.  The blog provides the medical industry with tips and strategies for marketing, branding, social media and web design tips as well as offering the latest information on search engine optimization (SEO).

Started in April 2011, the blog contains a wealth of informative articles on topics including internet marketing techniques, SEO strategies and tips, profiles of well-built medical websites, social media tactics, patient portals and calculating ROI to determine whether SEO is a good investment for the company.  Medical Web Experts posts new information 2-3 times per week, making the blog a frequently updated resource for online marketing information.

“In this post-healthcare reform era, physicians more than ever need to pay closer attention to marketing – specifically in marketing services that have higher profit margins,” says John Deutsch, President and CEO of Medical Web Experts.  “In the same way, vendors that rely on revenue from physicians, who generally have less cash on hand, need to implement marketing plans that have higher ROIs. The Medical Web Experts Blog is designed to help both physicians and medical vendors with these challenging marketing decisions.”

Medical Web Experts is uniquely positioned to provide solutions and services specifically for companies in the healthcare industry, and the staff has experience and expertise that prepares them to work in this division.  They offer highly specialized marketing and web design services for medical practices, hospitals, EMR providers and healthcare IT companies.  Also specializing in custom programming, they offer a patient portal customizable to any practice’s needs and specifications.  Blog contributors include a registered nurse as well as experts in SEO and EMR (electronic medical record) development.

As search engine algorithms are constantly changing, it’s important to stay on top of SEO and web design news.  It’s important for doctors interested in building a website to keep abreast of current trends, and reading Medical Web Experts’ new blog can help those with even novice knowledge of the internet stay ahead.

 

About Medical Web Experts
Medical Web Experts is a subsidiary of internet marketing company New Wave Marketing LLC, which provides affordable marketing and web design services for any business.  Medical Web Experts offers custom websites for physicians in any specialty, patient portals, EMR integration, and internet marketing services.  For more information, visit http://www.medicalwebexperts.com.

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Is your password 123456? Tips for password management

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A realistic approach to internet security for medical practices – Part 3: Password Management

Do you use bad passwords?

Using “123456” as your password for your YouTube account isn’t a security risk to your patients, but passwords such as these are a huge risk to them when used in applications related to your practice. According to a study done by ZoneAlarm, 79% of passwords were found to use risky password construction. They also found that passwords containing “12345”, “QWERTY”, “PASSWORD” and first names are the most widely used passwords and therefore known by all hackers/bots as commonly used passwords. Adding an “A” to your “123456” password isn’t tricking anyone either.

Focus on your highest risks

Your primary email account is your single highest risk account. This is because many systems online with a forgot password function authenticate users through email account verification. Therefore, someone with access to your email account could easily gain access to many of your online accounts, such as your bank account.

Best practices for better password security

  • Change your important passwords frequently, such as your primary email addresses, Electronic Medical Record system, bank account and CRM.
  • Don’t use “12345”, “QWERTY”, “PASSWORD”, first names, animals and variations of these in your passwords.
  • Use at least one upper case, lower case, number and special character in all your passwords.
  • Protect your primary email account password – give it to no one.

HIPAA – All bark and no bite?

HIPAA is a highly complicated law (400 pages worth), even challenging for someone with both an IT and law background. Since its creation, there has been a lot of bark and no bite when it comes to enforcement – but this is all changing. In the past 2 years, we at Medical Web Experts have seen a significant increase in citations for HIPAA violations and medical practices being contacted with warnings from HIPAA governing organizations. Therefore, its important to have a plan to meet HIPAA guidelines in your practice, focusing on the highest risk issues to meet both HIPAA guidelines and to protect your business from real issues that can severely affect your business, such as data loss, lawsuits and website downtime.

About the Author

John Deutsch is the founder of Medical Web Experts and has spent the last 10 years working the healthcare IT industry, specializing in Electronic Medical Records, Network Administration and Software Development. To learn more about Medical Web Experts and their services, please visit www.medicalwebexperts.com

Read the other articles in this 3 post series:

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Secure Corporate Email for Healthcare

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A realistic approach to internet security for medical practices – Part 2: Secure Corporate Email

Better Corporate Email

A good corporate email system designed to make your business more efficient while meeting HIPAA security guidelines should be a focus of all medical practices, big or small. Email has become such an important aspect of today’s business; it makes business sense to invest in a proper email system. The most time-saving email feature critical to every business is full email/calendar/contacts synchronization between your office PC, home PC, laptop and mobile phone. Features such as Anti-Spam, Anti-Virus, unlimited attachment size and unlimited mailbox size are some other features that medical practices find valuable.

HIPAA and Email

HIPAA regulations pertaining to email are extensive, but there are three rules that all practices must follow in order to meet HIPAA guidelines:

  • Encryption – Accessing your email through a web browser and receiving/sending emails in an email application (Outlook, mobile phone, etc.) must be encrypted using at least 128-bit encryption.
  • Archiving – HIPAA requires all emails sent and received to be archived for later retrieval. While this is an important HIPAA regulation, it also has significant value to a medical practice. Archiving essentially stores a backup of all emails; so if Julie, your front desk receptionist, sends a nasty email to a patient and deletes it, you’ll still have a copy of it.
  • Consultations via email – Communicating with patients on medical matters via email is, generally speaking, a HIPAA violation. While you can control security on your server’s side, you can’t control your patients’ ability to manage their email in a secure manner. Beside the HIPAA risk, it’s a practice that doctors should not get used to; many email accounts are shared by spouses and emails are frequently read by prying eyes.

Best practices to for email

  • Implement a secure corporate email system with archiving that meets both your HIPAA and business goals. We at Medical Web Experts offer secure corporate emails solutions with archiving for $10/mo. per email.
  • Don’t communicate with patients via email on anything medical-related. Instead, implement a Patient Portal system through your EMR or with a solution such as Medical Web Experts Basic or Enterprise Patient Portal solutions.

HIPAA – All bark and no bite?

HIPAA is a highly complicated law (400 pages worth), even challenging for someone with both an IT and law background. Since its creation, there has been a lot of bark and no bite when it comes to enforcement – but this is all changing. In the past 2 years, we at Medical Web Experts have seen a significant increase in citations for HIPAA violations and medical practices being contacted with warnings from HIPAA governing organizations. Therefore, its important to have a plan to meet HIPAA guidelines in your practice, focusing on the highest risk issues to meet both HIPAA guidelines and to protect your business from real issues that can severely affect your business, such as data loss, lawsuits and website downtime.

 

About the Author

John Deutsch is the founder of Medical Web Experts and has spent the last 10 years working the healthcare IT industry, specializing in Electronic Medical Records, Network Administration and Software Development. To learn more about Medical Web Experts and their services, please visit www.medicalwebexperts.com. Learn more about Healthcare Internet Security.

Read the other articles in this 3 post series:

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Templates vs. Custom Websites

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Every practice is different, right? Everyday Medical Web Experts receives phone calls and a doctor, nurse, office administrator or receptionist tells us about how “our practice is different.” If your practice is different, shouldn’t your website be different too? Yes! It obviously should be different and custom. Each practice has different requirements for a website. Some practices want a website for marketing and new patients, others practices only take referrals and need a website for information about the practice, some practices want a robust patient education section and most practices want a connection to their electronic medical records’ patient portal. The list could go on for pages and pages. Different practices have different needs and therefore need a custom design for their functionality.

Medical Web Experts offers website solutions for all specialties, across the United States and even internationally. A pediatric website in Youngstown, Ohio is going to be vastly different in its look and feel, and possibly functionality, compared to a pediatric website in San Diego, California. You can insert any specialty and any location and you will most likely need a different looking and functioning website. You, as a physician, know your patient base the best. You spend precious time with each patient discussing intimate medical issues. You know what drives them to choose your care over others and you need to sell whatever that is. It may be your location, your services or even your location. Template website companies don’t offer you video production services and allow you a custom section to highlight yourself with a video! A custom website company like Medical Web Experts offers solutions like custom video production and much more when building a custom website for your practice.

Best Content Management System (CMS) for a Medical Practice

What’s the best CMS for a medical practice? For those who are not familiar with website development this question may seem as simple as ‘vanilla or chocolate?’. However from Medical Web Experts point of view this question is loaded. The first question you need to ask yourself is, ‘are you actually going to use a CMS?’ In most cases we have discovered that no one in the practice will actually learn how to use the system. It’s like any other project we started in our lives. Remember when you wanted to learn to play guitar? Today that guitar has turned into a decorative ornament in the corner near the antique record player. The analogy might seem silly, but it it holds true. If you don’t want to learn how to use your new CMS, just pay your website company to do the updates for you. If you are still married to the idea of a CMS, please read on.

Why is it a loaded question? Simply, because it depends on how internet savvy you are and your needs. CMSs in their simplest forms are systems, which allow you to change content and pictures on your site. Now let’s move to your needs, the more complicated part. There are plugins for each CMS and all these plugins are different. For example both WordPress and JOOMLA! have customer relationship management (CRM) plugins, but one may be better than the other depending on your needs, if you even need a CRM at all. Both CMSs also have a blog options, however WordPress is built for blogging, so it might be a better option, if your practices main focus is blogging with the new website. This is why Medical Web Experts will always ask you, ‘why do you want or why do you need this?’ If this plugin section has not scared you away from a CMS, please keep reading.

1) The most basic and easy to use CMS for a medical practice is Adobe Contribute CS5. The software costs $200 and the installation by Medical Web Experts is free. The backend is simple to use and looks a lot like Microsoft Word, so the learning curve is not extremely high. Medical Web Experts provides a training session at a very low cost and you can make updates to content and pictures.

2) A user friendly CMS is WordPress. It is extremely widely used and you can find help and useful tips all over the internet. It has a countless number of plugins and is best know for it’s easy to use blogging function.  Other functions include Askimet for an industrial-strength spam protection, Google Sitemaps Generator for SEO, related posts for providing readers an easier navigation to find related content, BackupBuddy for having your website securely backed up, subscribe to comments for keeping track of comments/conversations, contact us forms, DisplayBuddy to showcase images, Mobile to create an iPhone version of your website, EmailBuddy for collecting email addresses and to send customized newsletters to patients and more.

3) A ‘hot’ CMS right now, which everyone is asking about, is JOOMLA! It is frankly more complicated than WordPress, but is very search engine friendly out of the box. It takes three steps to update a page oppose to the one step it takes for WordPress, however it is dynamic in many ways.  JOOMLA! Has, dynamic form builders, image and multimedia galleries, eCommerce and shopping cart engines, forums and chat software, calendars, blogging software, email newsletters, data collection and reporting tools, banner advertising systems, subscription services and more.

Our real opinion is you should have a custom website built in php. php is the mostly widely used language on the web today and is used it sites like Facebook and the New York Times. It also provides the most flexibility for the future. Do you know what functions you will need or want on your website in two years? And neither do we, so let’s be realistic and give yourself the best chance to have the flexibility you need. If you want to make updates to your website, you might as well learn html coding and you Adobe Dreamweaver CS5, because it will take you as much time to learn html as it will your new CMS. You will become a more versatile and coveted asset in the workplace when you know html and will be a better prospect in the workplace if and when it is time to move.

We hope this has been informative and helpful! Please call use at 619-793-4791 for more questions about the best content management system for a medical practice.

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Website Security for Medical Practices

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A realistic approach to internet security for medical practices – Part 1: Website Security

Website hacking is on the rise

As websites become more complex, the potential security risks increase.  10 years ago, when most businesses had very simple sites with just a few pages, there was little hackers could do besides take your website offline or delete your website files.  Nowadays, websites are based on Content Management Systems (CMS).  CMS’ use a database to store everything from your last blog post to your last contact us form request.  Databases store valuable data: both in that it can be valuable to others, but that your website depends on it to work.

How are medical websites hacked?

What would happen if your database was deleted and all your web pages and blog posts disappeared? What would happen if all your contact us requests were stolen, maybe containing credit card numbers or a patient’s sensitive medical information?

In my 10 years of experience in hosting medical websites, we have seen an alarming increase in attacks on websites.  The three most common attacks include (in order of frequency):

1) Websites being inserted with Malware, redirecting users to another website. This makes your site unusable, is confusing to users and gets the site blacklisted in Google.
2) SPAM emails being sent through contact us forms.  This will blacklist your domain and server as being a domain that sends SPAM, causing your emails to bounce.  Email server downtime and/or performance degradation is also caused.
3) Complete deletion, export or corruption of databases.  Without a backup, all of your data and site content is lost or stolen.

Hack “Bots”

The hacks are usually done by what is known in the industry as “bots”.  Bots are like unmanned computers that look for websites then try multiple known techniques to enter into the website.  Unfortunately, these bots usually find their targets through search, so the more frequent your site appears in Google rankings, the more frequently you are attacked.  Therefore, as you increase your marketing budget, you also need to increase your security budget.

Website forms, information storage and HIPAA

When it comes to HIPAA, your website forms are at the highest risk.  In the past year, we at Medical Web Experts have had multiple clients contacted from HIPAA governing authorities, requiring them to change the security for their contact us forms.  HIPAA’s concern is that patients will use website contact us forms to send consultation-related messages to the practice and that these emails can be intercepted or stored in an unsecured database.

Best practices for medical website security:

  • Have your website audited for security flaws.
  • Implement website monitoring software, such as that by McAfee’s Site Secure system which monitors the site on a daily basis, checking for site flaws.  Medical Web Experts is a McAfee Site Secure solution reseller.
  • Secure your contact us forms or put disclaimers instructing patients to not include sensitive medical information.
  • Put a CAPTCHA in your web form to prevent SPAM.
  • Keep your server and CMS software updates current.
  • Implement a daily backup system and secondary weekly/monthly backup system.

HIPAA – All bark and no bite?

HIPAA is a highly complicated law (400 pages worth), even challenging for someone with both an IT and law background.  Since its creation, there has been a lot of bark and no bite when it comes to enforcement – but this is all changing.  In the past 2 years, we at Medical Web Experts have seen a significant increase in citations for HIPAA violations and medical practices being contacted with warnings from HIPAA governing organizations.  Therefore, it’s important to have a plan to meet HIPAA guidelines in your practice, focusing on the highest risk issues to meet both HIPAA guidelines and to protect your business from real issues that can severely affect your business, such as data loss, lawsuits and website downtime.

About the Author

John Deutsch is the founder of Medical Web Experts and has spent the last 10 years working the healthcare IT industry, specializing in Electronic Medical Records, Network Administration and Software Development. To learn more about Medical Web Experts and their services, please visit www.medicalwebexperts.com

Read the other articles in this 3 post series:

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Electronic Medical Consultations on the Patient Portal

One of the top selling point features of a patient portal is the electronic medical consultation, also referred to as an eConsultation, eVisit or Virtual Visit.  The electronic consultation serves as means of communication between the patient and the doctor and can done via email, phone, text message and webcam video.  This is one of the biggest benefits of having a portal for both the doctor and the patient alike.

The electronic medical consultation is a great incentive for a patient to sign up for their physician’s patient portal.  If the patient has a question (What are my latest lab results?) or a concern (I have this rash…), they can send their doctor an email, a text or request to be given a phone call or schedule a video chat to discuss the issue.  Electronic consult requests have a quick wait time and the patient will receive a response in a timely fashion, unlike making an in-person appointment.  By not having to physically go to the doctor’s office, the patient will save money (and time) by not having to get into the car and waste money on gas and by not having to rearrange their schedule or take time off work.

Doctors greatly benefit from the electronic medical consultation on an EMR patient portal as well as the patient.  The doctor checks their email or text messages throughout the day and responds to the patients’ requests either right away or by the end of the day.  It allows doctors to attend to more patients in one day than they normally would with just in-person visits and keep them focused on issues that can only be attended to in person, like annual physicals.  Inquiries that take very little time to discuss, like lab results and approving a prescription for a Z-Pack, can be contained to electronic consults.  Electronic consults are also a cash pay service that can earn the practice extra revenue.  Consultations can be charged a flat rate per email or text and per minute for phone calls and video chat.  It is direct and straight forward payment with no co-pay or insurance involvement and billing can be done through the portal.

 

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Daytona Beach Doctor Joins EliteHealth as a Concierge Medical Provider

June 20, 2011 (Daytona Beach, FL) – Concierge medicine, executive health, and corporate healthcare provider EliteHealth is announcing its addition of a Daytona Beach concierge doctor.  Led by family practitioner Dr. Delicia Haynes of Family First Health Center, the new location offers the comprehensive concierge medical services that have made EliteHealth a world leader in VIP healthcare.

These services – including executive physicals, preventive care plans, family memberships, and online Patient Portal access – give patients the opportunity to manage their health in the most efficient way possible.  Members of EliteHealth’s concierge medical plans enjoy priority appointments with lower wait times as well as priority access to any of EliteHealth’s US or international locations.  EliteHealth also offers patients a significantly more personal experience with their doctor by giving them 24/7 cell phone and email access to their doctor and the ability to video chat online with their physician through the myEliteHealth.com online patient portal.  myEliteHealth also allows patients to request appointments, refill prescriptions, securely message their physician, and store their medical history online.  EliteHealth members are also assigned a Personal Health Advocate to assist them with scheduling appointments, managing their health histories, finding a specialist, and all other aspects of navigating the healthcare system.

In addition to concierge and preventive health plans, EliteHealth offers a range of plans catering to business executives and corporations seeking better-quality care.  Their Executive Wellness plan offers yearly executive physicals including full bloodwork, a thorough physical exam, a medical history analysis, stress tests, and heart and lung function tests to help maintain optimal health throughout the year.  EliteHealth’s corporate wellness programs start at under $6 per month per employee and offer the entire company excellent preventive screenings and online medical access.

EliteHealth is now prepared to offer members in the Daytona Beach area better access at the Family First Health Center.  In addition to her services as an EliteHealth physician and a family practitioner, Dr. Haynes specializes in aesthetic treatments like Botox, dermal fillers, laser hair removal, and skin treatments.  She also focuses strongly on nutrition, offering nutraceuticals and medical weight loss programs.  “I was looking for a partner to help me offer a higher level of service and an even better patient experience by improving availability and offering more on-site services,” says Dr. Haynes.   Daytona Beach residents can learn more about EliteHealth’s new location at http://www.elitehealth.com/location/daytona_beach_fl_medical_office.

 

About EliteHealth
EliteHealth is a concierge medical program offering comprehensive care, executive physicals, and 24/7 access to a personal physician.  Their Daytona Beach office is the newest in a series of locations serving members worldwide.  For more information, visit http://www.elitehealth.com.

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