Ranking the Best Apps for Healthcare

Clement Baptiste

Clement Baptiste

Posted on November 01, 2018

How do the top apps for healthcare compare?

Patients are spending more and more of their time on their mobile devices. As healthcare organizations continue to transition towards digital patient-facing services, the need to provide a coherent, engaging mobile platform is being recognized more and more.

Medical Web Experts has developed a means of objectively assessing, scoring and ranking apps for healthcare that considers app features, functionality, downloads, and user ratings across Android and iOS. For care delivery organizations and hospitals that are considering developing an app for healthcare, these rankings give an up-to-date view of how industry leaders are implementing patient-facing mobile platforms. The results might surprise you.

Apps for Healthcare Scorecard

MWE Ranking App Name iOS Rating App Store Reviews Apple User Feedback Android Rating Play Store Reviews Android User Feedback MWE Score*
1 MyBSWHealth 4,5 1000

Recent update has affected data availability

4 341

Mostly positive reviews

Request for wayfinding

Some users having issues of app crashing

97
2 UHS San Antonio 2 3

Registration is cumbersome

Wayfinding is ineffective

4,5 51 73
3 Kaiser Permanente 3 220

Trouble signing in

App improved over time

4 9818

Bugs

73
4 Hackensack Meridian Health 2,5 11

App crashes

Map doesn’t load for 7+

3 22

App crashes

Poor organization

72
5 Mayo Clinic 3,5 55

Inconsistent performance

4,5 1779

Users can’t log in

Easy to use/navigate

69
6 My Westmed 4 7 4 4

Easy to use/navigate

Helpful features

68
7 Mount Sinai NY 3 3

Bill pay does not work

4 8

Not user friendly

Easier to open website

68
8 My Health 4 11

Difficult to use/navigate

Bugs

3 253

Users can’t log in

Bugs

65
9 My Health 2 34

Bugs

Unsuccessful update

3,5 98

Users can’t log in

No bill pay functionality

63
10 Sutter Health San Carlos (No Reviews) can’t load the ios store page 4,5 10 63
11 Carolinas HealthCare Systems 3,5 14 3,5 136

Trouble signing in

Bugs

62
12 Virtual Care 5 9

Easy to use/navigate

Helpful features

5 8

Easy to use/navigate

Helpful features

61
13 Health Hub 0,5 15

Website disguised as app

Lacking key functionality

3,5 157

Unsuccessful update

Users can’t log in

61
14 Novant Health (No Reviews) (No Reviews)

App crashes

4 124

Wait times inaccurate

Easy to use/navigate

Helpful features

61
15 Piedmont Medical Center 3,5 3

Complaints about Find a Doctor

(No Reviews) (No Reviews) 59
16 Legacy Health (No reviews) (No reviews)

Easy to use/navigate

Not updated for latest version of iOS

4 35 58
17 My Care Dignity Health (No reviews) (No reviews)

Bugs

3 20

Users can’t log in

57
18 NYP 3 6

App crashes

1,5 8

Users can’t log in

Slow

No bill pay functionalityn

56
19 Promedica (No Reviews) (No Reviews) 4 17

Takes you to web

Location filter by Zip doesn’t work

Urgent care selection for pre-registration fails

55
20 Cleveland ClinicToday (No Reviews) (No Reviews) 4,5 54

App crashes

54
21 Sentara (No Reviews) < 5

Easy to use/navigate

Helpful features

4 20

Bugs

50
22 PineApp (No Reviews) < 5

Helpful features

4 60

Unsuccessful update

App crashes

Wait times inaccurate

Helpful features

49
23 St. Vincent’s (No Reviews) < 5

Helpful features

Broad functionality

3,5 3 48
24 St. John (No Reviews) 2

“Who is this for?”

Users can’t log in

4,5 5

No bill pay functionality

48
25 CHI Franciscan (No Reviews) < 5

Out-of-date info

4 13 44
26 Delray Medical Center (No Reviews) 2 (No Reviews) 41
27 Trinity Health (No Reviews) (No Reviews) 5 1 0

*MWE Quality Score rates each app based on features, functionality of those features, and whether it includes the top 3 features requested by patients. Scores are adjusted for total number of reviews, average app ratings in the App & Play Stores, and positive or negative user feedback.

Learn more about custom health app development


Clement Baptiste

Clement Baptiste

Clement is a marketing director at Medical Web Experts and experienced in digital marketing, communications, and brand management for B2B &amp; B2C tech, consumer goods, higher education, and medical device organizations. He graduated from the University of Edinburgh with a master's in marketing and business analysis. Aside from advancing healthtech, Clement is passionate about emerging forms of human-computer interaction and developments in biotechnology.

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