Automated Appointment Requests Will Save Your Healthcare Practice Time

Ron Shoop

Ron Shoop

Posted on September 17, 2013

How many times per week does your office receive appointment requests from patients? Although some physicians and hospital administrators may have an idea, most don’t know the answer to this question. Estimates range from 30 to 50 for small practices to more than 500 for large hospitals. Regardless of what the actual number is, it amounts to dozens of hours that employees are spending on the phone every month. In fact, scheduling an appointment over the phone can take anywhere from 2 to 5 minutes – and this is time your staff isn’t getting back.
patient portal appointment request
What if there was a way to streamline the appointment setting process so that your staff could use their time more effectively? The Appointment Request module within MWE’s Bridge Patient Portal gives patients the ability to request or schedule their own appointments (depending on your organization’s preference) from anywhere, at any time. This is a core feature that hospitals and practices are increasingly finding that they cannot do without.
The process is simple. All the patient has to do is:

  • Select the doctor (unless defaulted to an assigned physician).
  • Select the date and time.
  • Select the type of visit.
  • Enter additional comments regarding the visit.
  • Click the “submit request” button.

The Bridge Patient Portal a complete patient engagement solution, allows for two setup configurations which decide what happens next once the patient appointment request is received:

  1. Semi-automated. If you choose the semi-automated configuration, a designated person in your organization will receive notification of the appointment request once the patient submits it. Your staff member can then change the status from “pending” to “scheduled,” and a notification will be sent to the patient.
    Patient Portal request appointment
  2. Automated. If your organization chooses the automated configuration, appointment requests will be automatically scheduled once the patient clicks “submit request.”

Throughout the process, notifications will alert the patient, physician or staff about upcoming appointments, so that everyone is in the loop. You and your patients can choose to be notified through the patient portal only or via email and SMS text messages as well.
The Bridge Patient Portal also provides the ability to interface with your EMR’s Appointment Scheduling module or Practice Management software. This allows for seamless workflow so that staff and physicians can continue operating within the confines of the EMR without having to go into the patient portal as well.
Are you wondering how much time your healthcare organization could save by using the appointment request feature in the Bridge Patient Portal? There’s only one way to find out.

Learn more tips for automating administrative tasks and optimizing your practice.
About Bridge Patient Portal
Bridge Patient Portal is an easy to implement patient engagement solution with features like online appointment requests, refill requests, bill pay, and medical records all of which will enhance care and communication between provider and patient. By improving the patient experience, health organizations enjoy increased revenue and improved patient care measures. The patient portal is fully compliant for Stage 2 Meaningful Use, making it easy for practices and hospitals to add on the additional functionality for full attestation all for a price starting at $150/month.

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