Ranking the Best Apps for Healthcare

How do the top apps for healthcare compare?

Patients are spending more and more of their time on their mobile devices. As healthcare organizations continue to transition towards digital patient-facing services, the need to provide a coherent, engaging mobile platform is being recognized more and more.

Medical Web Experts has developed a means of objectively assessing, scoring and ranking apps for healthcare that considers app features, functionality, downloads, and user ratings across Android and iOS. For care delivery organizations and hospitals that are considering developing an app for healthcare, these rankings give an up-to-date view of how industry leaders are implementing patient-facing mobile platforms. The results might surprise you.

Apps for Healthcare Scorecard

MWE Quality
Score Ranking
App Name
iOS Average Rating

App Store Reviews

Apple User Feedback

Android Average Rating

Play Store Reviews

Android User Feedback
MWE Quality Score*
1MyBSWHealth
1000
  • Recent update has affected data availability
341
  • Mostly positive reviews
  • Request for wayfinding
  • Some users having issues of app crashing
97
2UHS San Antonio
3
  • Registration is cumbersome
  • Wayfinding is ineffective
5173
3Kaiser Permanente
220
  • Trouble signing in
  • App improved over time
9818
  • Bugs
73
4Hackensack Meridian Health
11
  • App crashes
  • Map doesn't load for 7+
22
  • App crashes
  • Poor organization
72
5Mayo Clinic
55
  • Inconsistent performance
1779
  • Users can't log in
  • Easy to use/navigate
69
6My Westmed
7 4
  • Easy to use/navigate
  • Helpful features
68
7Mount Sinai NY
3
  • Bill pay does not work
8
  • Not user friendly
  • Easier to open website
68
8My Health
11
  • Difficult to use/navigate
  • Bugs
253
  • Users can't log in
  • Bugs
65
9My Health
34
  • Bugs
  • Unsuccessful update
98
  • Users can't log in
  • No bill pay functionality
63
10Sutter Health San Carlos
(No Reviews)can't load the
ios store page
1063
11Carolinas HealthCare Systems
14 136
  • Trouble signing in
  • Bugs
62
12Virtual Care
9
  • Easy to use/navigate
  • Helpful features
8
  • Easy to use/navigate
  • Helpful features
61
13Health Hub
15
  • Website disguised as app
  • Lacking key functionality
157
  • Unsuccessful update
  • Users can't log in
61
14Novant Health
(No Reviews)(No Reviews)
  • App crashes
124
  • Wait times inaccurate
  • Easy to use/navigate
  • Helpful features
61
15Piedmont Medical Center
3
  • Complaints about Find a Doctor
(No Reviews)(No Reviews)59
16Legacy Health
(No reviews)(No reviews)
  • Easy to use/navigate
  • Not updated for latest version of iOS
3558
17My Care Dignity Health
(No reviews)(No reviews)
  • Bugs
20
  • Users can't log in
57
18NYP
6
  • App crashes
8
  • Users can't log in
  • Slow
  • No bill pay functionalityn
56
19Promedica
(No Reviews)(No Reviews) 17
  • Takes you to web
  • Location filter by Zip doesn't work
  • Urgent care selection for pre-registration fails
55
20Cleveland ClinicToday
(No Reviews)(No Reviews) 54
  • App crashes
54
21Sentara
(No Reviews) 5
  • Easy to use/navigate
  • Helpful features
20
  • Bugs
50
22PineApp
(No Reviews) 5
  • Helpful features
60
  • Unsuccessful update
  • App crashes
  • Wait times inaccurate
  • Helpful features
49
23St. Vincent's
(No Reviews) 5
  • Helpful features
  • Broad functionality
348
24St. John
(No Reviews)2
  • "Who is this for?"
  • Users can't log in
5
  • No bill pay functionality
48
25CHI Franciscan
(No Reviews) 5
  • Out-of-date info
1344
26Delray Medical Center
(No Reviews)2(No Reviews)41
27Trinity Health
(No Reviews)(No Reviews) 10

*MWE Quality Score rates each app based on features, functionality of those features, and whether it includes the top 3 features requested by patients. Scores are adjusted for total number of reviews, average app ratings in the App & Play Stores, and positive or negative user feedback.

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