Patient apps still lagging in features, functionality, and usability.
Mobile technologies are a greater and greater part of the everyday life of patients. They rely on healthcare mobile apps for transportation, banking, shopping, and even ordering groceries or a coffee. However, healthcare providers have only started to offer patient apps to deliver convenient access to digital services. While the number of providers offering mobile applications has grown significantly over the last few years, patient adoption continues to lag.
The Apps for Healthcare Scorecard outlines the results of Medical Web Experts’ analysis of some of the top US healthcare systems’ patient engagement apps. The results? Our analysis has found that current patient-facing mobile apps under-deliver for patients in the following ways:
- Key features are lacking
- Functionality is not user-friendly
- App designs are not intuitive
- Core features simply do not work
A universal patient-facing mhealth app platform above the rest
In response to the findings from Medical Web Experts’ research, our team of experienced engineers and patient experience experts have created Universe mHealth. Universe mHealth is the industry’s only modular, feature rich, vendor-neutral mHealth app development platform. As such, healthcare organizations can now deliver the features and functionalities patients most want in a convenient, branded mobile app that is capable of integrating with multiple existing systems including EHRs, patient portals, RCMs, physician credentialing systems, payment gateways, blogs and more.
Medical Web Experts is dedicated to enabling healthcare organizations to successfully navigate not only digital transformation, but mobile transformation across the healthcare landscape. As such, we have created an industry-leading approach to analyzing mobile apps across variables like features, functionalities, and usability in order to help organizations improve their mobile application initiatives as a critical component of the overall strategic initiative to improve patient experience.